Matrix Terms and Conditions

PART 1: GLOBAL DEFINITIONS APPLICABLE:

The following words or phrases shall bear the meaning stated below:

1. ““Customer” ” shall mean the person who registered by means of electronic media on the https://mema.co.za website without a product subscription;
2. “Customer” shall mean a ““Customer” with a product subscription;

 PART 2: FEES:

      1.  Monthly Matrix business program:

• N/A

      2. Annual Line Rental Fee:

• To secure and keep the selected SIP telephone number both linked and active on the network to a “Customer’s” profile for a period of 12 Months, an annual Line Rental Fee of 150 ZAR is required annually on the “Customer’s” anniversary date.
• The anniversary date is the day on which the “Customer” registered for his/her Sip number.
• Any profits generated by the “Customer” will be offset against the “Customer’s” line rental fee.

PART 3: UNPAID LINE RENTAL – GRACE PERIOD:

• In the event that a “Customer” has not generated enough profit in the term of 12 Months to offset his/her line rental fee, then Mema shall pursue to deduct funds from the account details the “Customer” provided during registration.
• If MEMA was unable to collect the line rental fee due as per a “Customer” ’s balance statement, such “Customer” will be offered a 7 – day grace period to bring his/her account up to date.
• Failure to bring the account up to date will result in the termination of the line, membership and any future generated profits from such “Customer’s” team.

PART 4: GENERAL TERMS AND CONDITIONS:

1. Cancellation

• Cooling – off Period: A “Customer” may cancel his/her business subscription which shall be no more than 5 working days from signature of the agreement, and obtain reimbursement of any payment without any form of penalty on condition that no airtime has been spend.
  • In the case that airtime has been spend, then the value of the airtime shall be deducted from the reimbursement amount.
• After Cooling – off Period: A normal 30-day cancellation period is imposed. Payments made, and the cost of such deduction/s inside the 30-day cancellation period, are non-refundable.

1. A “Customer” who market the products, services and or benefits of Mema shall operate his/her own business, is an independent contractor (for all purposes including tax and otherwise), and is not an employee, legal representative or agent of Mema.
2. A “Customer” shall, provided he/she is a paid-up “Customer”, be entitled to start earning on the customers he/she personally invited on a “as-and-when” basis, (every time the customer makes payment), as per earnings structure.
3. The earnings structure refers to the earn-able fees, as listed by Mema from time to time, and in accordance with this listed terms and conditions.
4. Mema may in its sole discretion and at any time alter the earnings structures and required qualifications, if Mema deems such alterations to be in the interest of itself and “Customer” s.
5. A “Customer” can terminate his association with Mema at any time, by means of writing.
6. A “Customer” who terminates, or whose association with Mema is terminated, shall lose his/her “Customer” status with Mema and forfeit all rights in terms of this agreement.
7. To be entitled to the benefits and earnings due as set out in this application and rules and policy document, a “Customer” must ensure that his/her “Customer” ship remains active and valid and shall ensure that all “Customer” ship fees are paid on time, as per agreement.
8. Mema shall not be held liable for any consequential or incidental damages caused by its breach, cancellation or suspension of this agreement, whether or not the possibilities for such damages are known to Mema.
9. A “Customer” will operate his/her business in such a manner and at all times to ensure that his/her conduct complies with the rules, policies of Mema as per the agreed Code of Conduct.

PART 5: UPGRADE / DOWNGRADE FEATURE:

A “Customer” ’s product can automatically be upgraded according to the auto-upgrade incentive as posted on the Mema website with header “Incentives”.

For manual up – and downgrades, the “Customer” must request so in writing if the functionality to up-, or downgrade is not available in the “Customer’s” portal.

PART 6: TRANSFER OF BUSINESS SUBSCRIPTION AND EARNINGS:

Only in the event of death of a “Customer”, all product subscriptions together with the Business Program will cease.

In such event, ownership of the “Customer” membership can be transferred to a nominated beneficiary, whom will have the right to become the new “Customer”, on condition that such new “Customer” qualify to subscribe to any of the available products or benefits presented by Mema, and that such beneficiary agree to comply with all the terms and conditions of the selected products and/or benefits.

PART 7: ELIGIBILITY TO EARN:

Only “Customers” with an active status are eligible to earn profits.

PART 8: SHARE-ABLE PROFITS:

Mema choose to share a percentage of the product value, which does not exceed 50%, back to the “Customer” who are responsible for moving a product, and done in accordance with the rewards and commission calculations as posted on the Mema website.

PART 9: CALCULATION PERIOD AND DATE:

Earnings and incentives are calculated on a daily basis.

PART 10: OFFSET OF EARNINGS:

Earnings are offset against the line rental fee as payable under the agreement.

PART 11: EARNING CALCULATIONS:

Depending on the “Customer’s” personal subscription, such “Customer” shall earn profits between 2.5% and 5% of the value of the product, where such product has been purchased by someone on the “Customer’s” qualifying levels.

• If the “Customer” is subscribed for the “Standard” airtime package, then such “Customer” shall earn 5% on the value of the products purchased in his/her team, else it will be 5% when the “Customer” is subscribed for “Elite” package.

PART 12: QUALIFYING LEVELS:

Ten (10) levels

PART 13: PAYMENT OF EARNINGS DATE:

Earnings are paid every Friday, or the next working day for earning calculated up to and including Wednesday, preceding Friday.

PART 14: ROLL-UP:

In an effort to keep the network compounded with active paying “Customers”, Mema will apply the roll-up system to remove “Customers” who have not paid their line rental fee, or have been suspended for reasons as per “Code of Conduct”.

PART 15: SPILL OVER:

A member is limited to 4 members on his/her 1st level.

Let’s assume member “John” has 4 members on his 1st level, with names: “Member A”, “- B”, “- C”, and “- D”.

If “John” invites a 5th person, then the system will place the 5th member according to the following just and considerate rules:

Rule 1:  Keep the 5th person in “John’s” team.

Where?

Rule 2:  If members “A”, “B”, “C”, and “D” do not have their 4 members each, apply the following:

Rule 2.1 Place the 5th person under the member with the least number of members on his/her Level 1.

Rule 2.2 If members “A”, “B”, “C”, and “D” have equal number of members on Level 1, then place the 5th person under “Member A”.

Rule 3.  If members “A”, “B”, “C”, and “D” already do have their 4 members each, then apply the same rule-set above onto lower levels to place the 5th person of “John”.

PART 16: ACCEPTANCE TO ABIDE BY THE CODE OF CONDUCT:

All “Customer” s, when accepting this agreement, unilaterally and unconditionally agree to the terms and conditions as per the code of conduct, as publicly available on the Mema website.

The principles can be interpreted by these keys:

• Equal opportunity without regard to race, gender, ethnicity, age, sexual orientation/gender identity or religion.
• “Give to get” – think of others’ interests first.
• Accept responsibility for behavior.

All community and business networking aspects related to MEMA, including this website, as well as participation as a member, as that term is defined in website (“www.https://mema.co.za”), are subject to this Code of Conduct, including, without limitation, account names, profile content, comments, chat and forum activity, videos, e-mail or private messages, printed media, as well as conduct during general conversations.

In general, MEMA has the right to review any statements, material provided and manufactured by a member and instruct such member to remove and or amend such statements and material as deemed necessary.

Consequence of breach:

We trust our members to do what is right, but we also have to be clear that we take this seriously. Violation of this, or any part of this Code of Conduct, or the refusal to amend any is grounds for the suspension or termination of a member’s business membership, access to this website and/or use of the services on this website, in whole or in part, at MEMA’s sole discretion, and may not be limited to legal proceedings.

If you are aware of a breach of this Code, you are required to report it and a failure to do so may be treated as an action condoning. Please notify us at violations@mema.co.za if you believe this Code of Conduct has been violated.

Global definitions applicable:

The following words or phrases shall bear the meaning stated below:

• “Mema” shall mean Mema Affiliate Marketing (PTY) Ltd with registration number 2013|037623|07.
• “Member(s)” shall mean Customers, Affiliates, Connectas and Accredited Business Developers

The CODE:

Being a member, you agree to the following:

• Positively promote MEMA, the products, services and stakeholders of MEMA to existing and future team members;
• Immediately and truthfully identify yourself as a member to a prospective customers and the nature of the MEMA products and purpose for the approach;
• Explain and demonstrate the product/s offered as accurate and complete, in particular with regard to price and cooling-off periods, and only as per the updated and listed terms and conditions within this website;
• Emphasis must be on placing the consumer in a position to make an informed decision by providing all the relevant details on the product and relevant pricing;
• Respect the lack of commercial experience of consumers;
• Disclose details and limitations of after-sales service, the name and address of the Underwriter/s, product, services and or benefit provider/s, and the remedial action as per product, service and benefit’s ‘Disclosure section” shall be clearly explained;
• Marketing and advertisements shall conform to “The Code”, which is aligned both the Direct Marketing Association of South Africa (DMA) and Advertising Standards Authority of South Africa’s (ASA) marketing and advertising practices

Being a member, you agree NOT to engage in any of the following, even if they do not constitute a violation of any law:

• Engage in any cash transactions between any member;
• Make any verbal promises that are not backed by MEMA and are not printed in official literature issued by MEMA, that is representative;
• Send or post any advertisements or promotional literature or mailings which contain any description, claims or illustrations, which directly or by implication are misleading about MEMA, the product, service and or benefits, or the income opportunity;
• Refer to any testimonial or endorsement which is not authorized, not true, obsolete or otherwise no longer applicable, not related to their offer or used in any way likely to mislead the consumer;
• Replicate, produce, sell or supply without written consent by MEMA Head-office any literature, advertisement and/or testimonial;
• Refrain from using comparisons, which are likely to mislead, and which are incompatible with principles of fair competition. Points of comparison shall not be unfairly selected and shall be based on facts, which can be substantiated;
• Defame MEMA, employees, directors and or shareholders of MEMA, and/ or any firm or product directly or by implication;
• Take unfair advantage of the goodwill attached to the trade name and symbol of other organizations or their products;
• Abuse the trust of individual consumers, or exploit a consumer’s age, illness, lack of understanding or lack of language knowledge;
• Post of personal information (names, address, phone number, email, etc.) of another person;
• Impersonate another individual, or falsely stating or misrepresenting affiliation with a person or entity;
• Create “trolling” posts.(Trolling is deliberately posting false or provocative information in order to elicit responses from people who would not respond if they knew the motivation behind the post);
• Make postings or statements or encouraging others to make postings or statements that are (i) vulgar, obscene, indecent, abusive, threatening bigoted, and/or hateful, and/or (ii) are racially offensive, harassing, disruptive, inflaming, intimidating, libellous, stalking, defaming, and/ or defrauding of any individual, entity, or group on any basis, including but not limited to age, gender, sexual orientation, ethnicity, race, religion, disability, and/or economic status;
• Post material that advocates illegal activity, or discusses illegal activity with the intent to commit that legal activity;
• Engage in acts that constitute “Flaming”; there is a difference between voicing a legitimate concern or grievance versus simply badmouthing or abusing someone or something;
• Modify or falsifying the source of any content or information;
• Distribute or disseminating inappropriate, unauthorized or unsolicited advertising or promotional material, Including, but not limited to, contests, sweepstakes, barter, junk mail, chain letters, and pyramid schemes;
• Transmit or facilitating the transmission of any unsolicited bulk or commercial email (“Spam”), directly or indirectly, including or creating links or otherwise refer to external sites that violate this Code Of Conduct;
• Post content with excessive frequency, that is duplicative, and/or that is inaccurate, such as designating for yourself a category in which you do not belong;
• Attempt to access or search www.https://mema.co.za with any engine, software, tool, agent, device, or mechanism other than by the software or search agents provided by MEMA or generally available and industry recognized and approved third party web browsers (such as Microsoft Internet Explorer, Mozilla Firefox or Apple Safari); or “frame,” “mirror” or otherwise copy any portion of the website without MEMA’s express prior written authorization;
• Flood, overload, or mail bomb any mail service or other part of the services of MEMA, or transmitting or transferring any harmful or disruptive viruses, worms, computer code, files, programs, or the equivalent;
• Post or make statements or other material which are deemed inappropriate and/or defaming by MEMA in its sole discretion.
• Contact any member and advise such member to consider cancelling their active Mema product and/or business subscription, irrespective the motive.
• Keep record of login credentials (e.g., passwords) of any member you may have assisted during the registration process.

The use of social media platforms:

Brand reputation is the cornerstone of trust and power. It is the deciding factor for all credibility, gain, and opportunity. It is how we are perceived and remembered. Reputation is a legacy.

To minimize misrepresentation, limit the potential damage unofficial social media pages and support groups can cause, protect the reputation of the MEMA brand and instil trust amongst members, the following rules apply:

• The explicit use of the word “Mema”, and/or official logo is prohibited to be used in the name of any social platform where such platform is not represented by an Accredited Business Developer (ABD), with an “Admin” role.
• The following sentence must be included in the description of the page/group:
  • “This is an UNOFFICIAL MEMA support page/group. Info on OFFICIAL pages/groups for MEMA can be obtained from the Member’s Portal.”

Conclusion:

This Code of Conduct is subject to change at any time in MEMA’s sole discretion by the posting of a revised Code of Conduct, and MEMA will notify members of any changes to the code.

MEMA makes every effort to ensure that we accurately represent our products, services and available business program benefits and income potential for members presented on the Mema Website (www.https://mema.co.za).

Potential earnings and income statements provided by us in any form or matter are estimates based on broad calculation assumptions. There is no guarantee that members will attain the indicated levels of income. Members must understand that the earnings and income statements will differ from individual to individual depending on their own ability to grow their business.

As with any business members’ results may vary, and each member’s success will be based on their background, capacity, business experience, expertise, dedication and level of desire/motivation to succeed. We have no control over a members’ actions. There are, therefore, no guarantees concerning the level of success a member may experience.

Any testimonial and example which may be used is specific to that member’s results, which may or may not apply to the average member, and is not intended to represent or guarantee that every member will achieve the same or similar results.

There is no assurance that examples of past earnings can be duplicated in the future. We cannot guarantee future results and/or successes. Unknown risks in the business and on the internet that we cannot foresee may reduce members’ results.

The use of our information, products and services should be based on the prospective member undertaking a comprehensive appraisal of the business (conducting due diligence) and members agree that Mema is not liable for any success or failure of a member’s business that is directly or indirectly related to the purchase and use of our information, products, services and/or benefits.