SIP Allocation

Steps to choose your number:

STEP 1:

Click on the prefix you would like your Mema SIP number to start with.

STEP 2:

Choose any of the available numbers presented on the screen.

WATCH OUT!! Once you clicked on a number, then that number will be permanently assigned to you immediately, and you cannot undo it!

Steps to download and activate (provision) your application:

We have provided a link on your ``My Products`` page if you need to revisit the steps below:

STEP 1:

Depending on your handset, click on any of the links below to download the softphone app from the Apple App, or Google Play store.

STEP 2: 

AFTER you’ve downloaded the app, let’s link your number.

You will be presented with a page, offering you to enter a Cloud ID and Password.

Enter the following credentials:

Cloud ID:    Enter your 9 digit Mema Membership ID number followed by “@MEMA”, without any spaces (example : 123456789@MEMA)

Password:   Enter your password you are using to sign into “Member’s Portal”

STEP 3:

Once you’ve installed the application, it will request you to agree to the terms of use, and to allow access to your contacts, microphone etc., for common functionality. Kindly accept and agree to them all to experience the full features of the app.

STEP 4:

Funds to your account will become active within 24 hours after provisioning, provided all payments are up to date

To experience the best call quality, ensure you are connected to 4G, LTE, or stable WIFI connection where you have at least 2gb/s download/upload speeds (3G and “Edge” connections are not recommended).

To review and download the Mema_Mobi terms and conditions document, click HERE: