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Welcome to MEMA

MemaMobi Test Phase

NB - If you landed on this page (which is a sub-menu of MEMA MOBILE) through a URL that was sent to you, make sure not to skip general info and the important Q & A section related to MemaMobi here:

MemaMobi Terms and Conditions (Test Phase)

 

1. Introduction:

We are looking for 100 MemaMobi test users, with Android (software version 4.0 or higher) devices, to test our softphone application for 30 days (Apple users will get their chance within before the end of November 2018).

Calls between the MemaMobi apps are FREE (get a friend, family member or business partner to join too. This way no minutes are spend and you can really talk for hours using only your existing 3G internet or WiFI connection)

During the test phase, MEMA will collect usage reports, network data and feedback from users to:

1.1. Fix Bugs.

1.2. Add Features:

1.2.1. Easy self-install via QR Code.

1.2.1. Provide member portal to display call usage and charges.

1.2.1. Easy top-up via member portal.

 

2. Benefit for Test Users:

2.1. Test users will get 100 MEMA connection minutes to call Vodacom, Mtm, CellC, Telkom and Virgin Mobile numbers for the first 30 days. Per second billing applies, which means if you talked for 30 seconds, you only used half a minute of your 100 allocated minutes.

2.2. Test users will get an additional 100 MEMA connection minutes free for the next 30 days - SAVINGS: R 100.00.

2.3. The once-off “Set-up” and “Registration” fee of (R 50.00) is waived - SAVINGS: R 50.00.

2.4. Total cost for 60 days: R 100.00 - Total SAVINGS: R 150.00.

2.5. No commitment after 60 days.

 

3. How to get the MemaMobi app?

Step 1: We have discontinued version 1 of the application since some users are experiencing install and registration issues. We are almost done with version 2 and will re-post the download link here when it's ready:

Step 2: Send email to admin@mema to indicate your interest and reserve your app (we only have 100 user spots and the 1st come, 1st served principle will apply.

Step 3: Deposit R 100.00 and email us the proof of payment to:  This email address is being protected from spambots. You need JavaScript enabled to view it. ,  or fax it to: 086 582 9999

Acc Name:  Mema Affiliate Marketing (PTY) Ltd. 
Bank: FNB
Acc No: 624 036 220 39
Branch: Willowbridge - 250655
Amount Due: R 100.00
Deposit Reference:   Personal Mobile Number

 

On receipt of deposit, we will send you the credentials to activate the app.

 

 4. Interconnection Charges:

3.1. Interconnection charges (local calls to Vodacom, MTN, Cell C, Telkom, and Virgin Mobile) apply @ R 0.50 per minute, billed per second.

3.2. With R 100.00 subscription, users get 100.00 minutes valid for 30 days, to cover interconnect rates (unused minutes are carried over).

 

5. Emergency Calls:

4.1. The MemaMobi application is not intended, designed or fit for placing, carrying or supporting Emergency Calls.

4.2. MEMA Affiliate Marketing (PTY) Ltd will not be liable for any costs or damages arising either directly or indirectly from the use of the software for Emergency Calls.

4.3. Using the MemaMobi Soft-phone as a default dialer may interfere with dialing emergency services.

 

6. Setting up your App:

After you have downloaded the app onto your phone you need to follow the following steps to get it working:

If you open the MemaMobi App, then you will presented with the following screen:

MM AddAcc1

Click on "Add Account". The "CHOOSE WIZARD" screen will display:

MM AddAcc2

Click on the "Basic" button (Green Android Icon). The "Edit" screen will appear.

MM AddAcc3

Enter the "USER", "SERVER" and "PASSWORD" credentials we provided to you.

The "Account name" can be your Name and Surname or anything else like "MemaMobi"

Click "Save". The "Accounts" screen will appear, and if you entered the credentials in correctly, you should get the following status updates: Status: From "Inactive" to "Registering..." to "Registered"

MM Status1  MM Status2  MM Status3  

Once you have the "Registered" status, you are your app is set up correctly and you're good to go!

Click on the Orange MemaMobi logo or "Account" button and you are ready to start using MemaMobi app.

Every time you open the App, it should by default open on this "dailer" page and should look similar to this example below (only with your own account name, and not "John Doe").

MM StatusOK

 

7. Troubleshooting:

 

PROBLEM 1:  After trying to install the app, a user is getting these messages:

  • "X App not installed" or
  • "for security, your phone is set to block installation of apps obtained from unknown sources".

Ensure the following:

1. You have Android version is 4.0 or higher
2. If the app is installed on an SD card, ensure that the SD card is still mounted.
3. Enable the "Allow installation of third party software settings on the phone" during installation. Alternatively, temporarily enable this in phone settings before installing the app from installing

4. As a last resort, start the installation process again.

 

PROBLEM 2:  While the App is in "Registered" mode you are trying to make a call, but the call drops and your native (Default) dailer appears, or you get a message; " MEMA MOBI keeps stopping".

Ensure the following:

1. In your phone's settings, go to Apps and permissions.

Please check all permission settings on the phone for MemaMobi is ticked, e.g. Camera, Contacts, Microphone, Phone and Storage, including the "Additional permissions" tab, which is "full access to SIP Accounts..."

 

PROBLEM 3:  You entered the settings we provided, but the app stays on "Inactive".

Ensure the following:

1. The phone needs to be connected to the internet.
2. Double check you entered the account settings we provided you, correctly.

 

Your problem not listed here? Contact our support team. Send us a WhatsApp text (click WhatsApp icon on top of page), email ( This email address is being protected from spambots. You need JavaScript enabled to view it. ), or call us (+27 21 200 5930).

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