Cookie & Privacy Policy

Cookie & Privacy Policy

This Cookie and Privacy Policy describes how MEMA uses personal information collected or received from MEMA members. It describes how we may collect or receive personal information, the types of personal information we may collect, how we use, share and protect this information, how long we retain this information, a member’s rights, and how members can contact us about our privacy practices.

MEMA is subject to applicable data protection and privacy laws in South Africa, which impose high standards on organizations that process personal information.

How we may collect or receive personal information from members

  •  Registration: MEMA collects personal information through the online registration form which member’s completed per paper form or electronically submitted through the MEMA website (the “Website”) in order to become a member.
  •  Logged in as a member: If members are logged in on the Website we may collect personal information from them, for example, when they subscribe to any of our products, services and benefits.
  •  Contacting us: Members may also choose to submit personal information and other information to us through various communication channels provided on the “Contact Us” webpage of the Website, for example, e-mail addresses, telephone numbers, the WhatsApp business portal or online forms.
  •  Cookies: If members are logged in on the Website we may also use cookies or similar technologies that collect certain Website usage information when they access, view and use the Website. A cookie is a data file placed on a computer or mobile device when it is used to visit websites. Members may disable cookies in their browser’s settings (e.g., under the “Preferences” or “Internet Options” features of their browser). Note, however, that some features of the Website may not function properly if members disable the use of cookies. For detailed information on how to manage or delete cookies, visit http://www.allaboutcookies.org./.

The types of personal information we may collect:

We may collect the following personal information from members:

  •  Contact information (e.g., name, postal or e-mail address, fax number and phone number);
  •  Member organizational information (e.g., name, profession, ownership and management details);
  •  Gender, age, nationality, date and place of birth;
  •  Marital Status
  •  Affiliate, Customer, Connecta or ABD registration number and username;
  •  Passport details (including number, issue date, issue location and expiration date) and National ID number to the extent permitted or required by applicable law;
  •  Payment information (e.g., such bank account or credit card numbers);
  •  Customer, Connecta or ABD performance information (e.g., class, status, group and personal qualifications under the MEMA Sales and Marketing Plan and financial/bonus history);
  •  Product preferences, purchasing habits, purchasing history and spending behavior;
  •  Communication preferences; and
  •  Member’s website usage, IP-addresses, browser types and operating systems.

We may collect other personal information in exceptional circumstances only. If we do need to process such personal information about a member, we will make sure that there is a valid legal basis for doing so (e.g. a member’s explicit consent).

How we use the personal information we collect:

We may use the information we obtain about a member to:

  •  To manage the registration of a member, when such member login on the MEMA website (https://www.mema.co.za) and accepts any Terms & Conditions during the registration process;
  •  Create and manage an online account and respond to inquiries’;
  •  Process orders of products or services;
  •  Communicate proactively (e.g., about products, services and benefits that we offer, or intend to offer);
  •  Operate, evaluate and improve our business, including:
  •  Evaluating the satisfaction levels with regards to our current communications, materials, products, service and/or benefits;
  •  Develop new products, services and benefits and determining the effectiveness of our advertising; and
  •  Tracking and analyzing the use of products, services and/or benefits;
  •  Track, document and analyse the line of sponsorship;
  •  Assessing a members performance under the MEMA Business program or Member Registration Agreement with us;
  •  Provide business performance information to a member (e.g., information on the line of sponsorship purchase volumes, earned bonuses, levels of awards, the referring Customer, Affiliate, Connecta or ABD, and the members team under the Business Program);
  •  Provide the name, address, telephone number or e-mail address of the member to his/her direct sponsor;
  •  Facilitate the member’s use of the Website through the use of cookies (e.g., to offer the shopping basket functionality, to remember log in details and language preferences, etc.);
  •  Improve the Website, including by tracking and monitoring the members use of the Website through the use of cookies, and to diagnose problems with the software or hardware we use;
  •  Perform accounting, auditing, billing and collection activities;
  •  Enforce contractual terms and conditions;
  •  Protect against and prevent fraud, unauthorized transactions, claims and other liabilities; and
  •  Comply with applicable legal requirements, industry standards and our policies.
  • If a member choose not to provide his personal information, we may not be able to provide the above services.

How we may share personal data:

MEMA does not sell, rent or trade personal information. MEMA may share personal information only with:

  • Entities within the MEMA group to whom it is reasonably necessary;
  • A member’s sponsor and his up line, to support him with his business and/or allow communication regarding product advice, ordering advice and product information for the products that such member order from MEMA; and
  • We may share information with selected Partner entities, Government authorities or other third parties, if required by law or reasonably necessary to protect the rights, property and safety of others or ourselves.

International data transfers

We may transfer the personal information we collect about members to other MEMA affiliates or other entities of MEMA. Some of them may be located in countries other than the country in which the information was originally collected. The laws in those countries may not offer the same level of data protection as the country in which a member initially provided the information. When we transfer personal information to MEMA entities in other countries, we will protect that information as described in this Privacy Policy and in accordance with applicable law. The transfer of personal information from MEMA to such MEMA affiliates or other entities is covered by a binding agreement between MEMA to the effect that MEMA will adequately protect a member’s personal information.

How we protect personal information:

We maintain appropriate technical and organizational security safeguards designed to protect the personal information a member provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

How long we retain personal information:

We store personal information for as long as necessary to fulfill the purposes for which we collect the information (see above under “How We Use the Personal Information We Collect”), except if required otherwise by law.

Updates to this Privacy Policy:

MEMA may update this Privacy Policy from time to time. We will notify members of any significant changes to this Privacy Policy on the relevant MEMA websites, in official MEMA publications, or through other appropriate communication channels. All changes shall be effective from the date of publication, unless otherwise provided in the notification.

Member rights:

If you believe that we have not adhered to this Policy, please notify us via the “Contact Us” section of the Mema website in order for us to review your correspondence and try to solve the problem promptly.

HOW TO CONTACT US:

If a member has any comments or inquiries about the “Cookie and Privacy Policy”, or like to update information we have on record about him, or to exercise his rights, a member may contact us by sending an e-mail to info@mema.co.za, or write a letter to: MEMA AFFILIATE MARKETING (PTY) Ltd, P.O. Box 4924, Tygervalley, Cape Town, Western Cape, South Africa, 7536

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Last updated: 1 January 2019